The general terms and conditions listed below are applicable to the company SISWOO EUROPE S.L. (under its SISWOO brand), which is the owner of the website, along with all devices pertaining to the brand.The general terms and conditions may occasionally be modified, and will enter into force upon their publication on the Internet.Failure to read them does not grant exemption from any of the liabilities established therein.
2. Warranty terms and conditions
All products sold by SISWOO come with an official manufacturer’s guarantee, covering not only any manufacturing defects but also any breakdowns which may occur during the guarantee period. Warranty shall last for 24 months from the date of purchase for mobile devices and 6 months for accessories. This warranty shall apply to Siswoo original products. Once the first 6 months of the two-year warranty period have passed, you may need to prove that the product was faulty or not as advertised when you received it.
Customers shall present original invoice upon claiming this warranty.
Warranty period shall commence upon purchased of the product by the end user.
Siswoo shall only be held liable for any nonconformities and defects that are proven to have been caused by negligence when the product was handed over to the initial transport agent.
• Warranty covers manufacturing defects only. Please note that this does not include consumable items (6 months warranty). The warranty is invalidated if the defect is caused (howsoever) by misuse, neglect, and tampering or incorrect adjustment.
• Warranty shall not apply if the defect was cause through any of the following
o Serial number, imei, water indicator or warranty seal has been removed.
o Deterioration due to normal use.
o Exposure to extreme environment conditions or rapid change in such conditions (water, corrosion, oxidation). Exposure to moisture, etc.
o Unauthorized modifications, unauthorized opening or repair.
o Does not cover physical damage or dame from incorrect use.
o The defects caused by the fact that battery has been short-circuited.
o The products software needs to be updated.
o Faults caused by using of software not produced by SISWOO.
o Other circumstances beyond the reasonable control of SISWOO.
If the repair is not possible, the defective item will be replaced with the same product, if available. Otherwise, it will be replaced with a product of equivalent or better functionality.
Siswoo shall not be held liable for any data or files loss. So we recommended saving them before sending it. The personal data provided by costumers are processed in accordance with the recommendations of the AEPD.
In case siswoo repairs or replaces the product, the repaired or replaced product shall continue to be warranted for the original period or for 3 months from the date of the repair or replacement.
3. Return Policy
If you are not entirely satisfied with your purchase, simply return the item within 15 days with your invoice. Refunds will be issued in the same method of payment as the original payment. A purchase made with a credit card: a refund will be issued to the original account. Please note delivery fees are not refundable once the order has shipped or if the merchandise is returned to Siswoo.
How to return the product:
1.-Write us an email to [email protected] and provide us of your contact information and a copy of the invoice
2.-Pack the product including the original box, accessories and all documents attached with the original package as well as the original invoice. Please don’t send cases or extended batteries
3.-Ship the product back to Siswoo’s technical service installations on the following address: Pol. Ind. Mutilva Baja, Calle E 9, 1º D, 31192, Mutilva, Navarra, Spain
4. Legal action and liability
SISWOO shall not be held liable for the failure to act in accordance with these conditions in the event of force majeure, failures attributable to the customer or in the event of unforeseen action taken by third parties unconnected to the contract.
It is recommended that the customer keep a copy of the data stored on the products he or she has acquired: SISWOO shall not be held liable for any loss of data, files or, in general, any damage arising from the failure to make a security copy of data stored on the products acquired.
Nor shall SISWOO be held liable for the consequences of the incorrect use of any products purchased via its website, or for the violation by one or more users of the rights of third parties as a result of actions carried out on its website.
5. Protection of personal data
The personal data provided by customers are essential in order to ship orders and generate invoices and warranty contracts. When signing up on the website, customers commit themselves to providing valid personal data.
The personal data provided by customers are processed in accordance with the recommendations of the AEPD (Agencia de Protección de Datos, the Spanish Data Protection Agency) and the applicable legislation in force. SISWOO has been authorised by the aforementioned organisation to obtain, process and use the personal data of its customers, with said data being subjected to computer processing. By providing their e-mail address, customers authorise SISWOO to use this address in order to process purchase orders, facilitate their browsing and the purchase of items and to inform them via said address of notices pertaining to SISWOO, its products and the websites www.siswoo.com The personal and/or financial data voluntarily provided to SISWOO as the result of a commercial transaction shall not under any circumstances be divulged or sold to third parties; this data shall only be collected and stored in order to prevent it being accessed by unauthorised persons.
Customers may at any time exercises their right to access, rectify, cancel and oppose their personal data, in accordance with the Spanish and European laws in force.
6. Intellectual property
The entire content of the website web www.siswoo.com (including illustrations, text, names, brands, images, videos, etc.) is the property of SISWOO and all rights are reserved, in accordance with copyright and intellectual property rights. Therefore, and in accordance with the Code of Intellectual Property Rights, usage of such is only permitted on a private basis and any other type of usage which does not have the prior agreement of SISWOO (e.g. unauthorised reproduction or download) constitutes an offence which is punishable under the terms of intellectual-property law.
Consequently, any reproduction in whole or in part of the contents of the website www.siswoo.com by any means and through any medium without the prior and express authorisation of SISWOO is prohibited.
SISWOO does not authorise the copying, publication or distribution of any of the aforementioned content to third parties who are not in possession of the corresponding intellectual property rights. Any fraudulent use of said content shall be considered an offence against industrial and intellectual property rights punishable under the terms of the Spanish Criminal Code.
7. Trademark information
SISWOO and his respective logo is trademark owned by SISWOO EUROPE S.L, registered in Europe and internationally. All brand names appearing on the website www.siswoo.com are the property of their respective owners.