Warranty terms and conditions


Warranty shall last for 24 months from the date of purchase for mobile devices and 6 months for accessories. This warranty shall apply to Siswoo original products. Once the first 6 months of the two-year warranty period have passed, you may need to prove that the product was faulty or not as advertised when you received it.

Customers shall present original invoice upon claiming this warranty.

Warranty period shall commence upon purchased of the product by the end user.

Siswoo shall only be held liable for any nonconformities and defects that are proven to have been caused by negligence when the product was handed over to the initial transport agent.

• Warranty covers manufacturing defects only. Please note that this does not include consumable items (6 months warranty). The warranty is invalidated if the defect is caused (howsoever) by misuse, neglect, and tampering or incorrect adjustment.

• Warranty shall not apply if the defect was cause through any of the following

o Serial number, imei , water indicator or warranty seal has been removed
o Deterioration due to normal use
o Exposure to extreme environment conditions or rapid change in such conditions (water, corrosion, oxidation). Exposure to moisture, etc.
o Unauthorized modifications, unauthorized opening or repair
o Does not cover physical damage or dame from incorrect use.
o The defects caused by the fact that battery has been short-circuited
o The products software needs to be updated
o Faults caused by using of software not produced by Siswoo

If the repair is not possible, the defective item will be replaced with the same product, if available. Otherwise, it will be replaced with a product of equivalent or better functionality

Siswoo shall not be held liable for any data or files loss. So we recommended saving them before sending it. The personal data provided by costumers are processed in accordance with the recommendations of the AEPD.

In case siswoo repairs or replaces the product, the repaired or replaced product shall continue to be warranted for the original period or for 3 months from the date of the repair or replacement.